ProblemSolvingMeansSimone Magnani. The young chemist in Pakelo who faces commercial challenges with skillsand dynamism. The example of how the company invests in young people.
Simone Magnani,36years old,has a degree inIndustrialChemistry anditis the most recent employeejoiningPakelotechnical office (made of two chemists and two mechanical engineers).His role islabelled asTechnical Sales Engineer & SDS Manager,but “ProblemSolver”couldalso work just fine.
After 3 years of apprenticeship as an executor ofTechnical andSafetyData sheets ofthe approximately1000Pakeloproducts, starting from 2016 he began his "training"to become atechniciansupportingthe commercialactivity. Today he manageslubricantconsulting projects for dealers andManufacturers (especially in the motorcycle sector, his great passion) who have profoundly different needs.Moreoverhesupports the foreign sales office during trips to distributors (to provide them with technical training).
The lubricant, this unknown...At the University we did not study anythingabout lubricatingoils, Ioweeverything I learnedfrommy colleagues, who guided me with their know-how, when I arrivedinthe company
Simone basically does two fundamental things:firstly,Research andDevelopment on raw materials and onfinal lubricants andsecondly,he makesafter saleservicemore efficient.“The choice of raw materialsfor Pakelois spasmodic worldwide, in order to formulate and develop new products that give higher performance. In this we are different from our competitors, and we never stop."An example?"Reducing car emissions means evolving the construction of engines and consequently of lubricants."
It means knowing the customer'sneeds andcreating the producthe requires.So, Simone plays a rolebetweenthe laboratory and the sales office:hetransformshimself into acraftsman, atailor,achemistand a"doctor" who interveneson the patient (the machine) by analyzing the signals that come from his "blood" (the lubricantitself, as we have seen ...). Therefore, he becomes a real Mac Giver, who creates3,4 new solutions for the customer, to be tested.
Problem solving is a part of everyone's job in the company... we facea request, and our task is to solve the problemandfindtheremedy
Lubricants consist of bases and additives. Pakelo chooses the best bases (never regenerated, because they are considered less stable in quality) and uses additives that allow it to overcome international and manufacturers' requests, with much higher quality levels than the minimum required.
This is much more than “Having always an answer”, the goal of Simone and the other technicians. It means having your job at heart, aiming for the goal, taking care of those who work with us, as well as of our customers.
